We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, Unwash unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like personalized items. Please get in touch if you have questions or concerns about your specific item.
Any claims for misprinted/damaged/defective items must be submitted within 14 Days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing. But if you contact us within 24 hours after the payment we will change your request new address . if your package returned for wrong address issue, we will reship the package to your new address after returned arrived to our warehouse. this process take long time. customer is responsible for this conditions.
Order Cancellation Policy
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. But if you contact us within 24 hours after the payment we will cancel your order .
The color of products is guaranteed against fading, there may be slightly color differences caused by light, PC display, which is not quality problem. For this reason we cant issue refund for color differences issues.
Note: We don’t provide signature required delivery options. its customer responsibility to collect the package timely manner after UPS, FedEx or Other Courier Service delivered your package to your given Address to avoid lost or stolen package issue. if package is lost , Please contact courier service with your tracking number for more assistance as soon as possible.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at [email protected].