Frequently Asked Questions
What are the delivery charges for orders from the Zakyz?
Worldwide Free Shipping (15-20 days): Yes, you read that right! We provide free shipping to anywhere in the world. Your order will reach you within 15 to 20 days, and you won’t have to pay any extra charges for the delivery.
DHL Express Shipping (3-7 days – $15): If you’re looking for quicker delivery, we’ve got the option of DHL Express Shipping. For just $15, your order will be at your doorstep within 3 to 7 days. It’s a speedy and reliable way to get your hands on your purchases.
Whether you choose the free shipping option or the DHL Express option, we’re dedicated to making sure your order arrives in great condition and in a timeframe that suits you. Happy shopping!
Which payment methods are accept?
Credit/Debit Card: You can use your VISA, MasterCard, Amex, or Discover card to make payments through Stripe. It’s a secure and convenient way to complete your purchase.
Bank Transfer (for USA customers): If you’re in the USA, we also offer the option of payment via bank transfer. It’s another hassle-free method for our USA customers to make their payments.
Rest assured, no matter which payment method you choose, we’re dedicated to ensuring a seamless and secure transaction process. Happy shopping!
Do I have to pay a customs duty for the goods i order ?
Once a shipment arrives in your country, there’s a possibility it could be subjected to import duties and taxes. Any extra costs linked to customs clearance are your responsibility, as we lack authority over these fees and their potential amounts. Customs regulations differ significantly from nation to nation, so it’s advisable to reach out to your local customs office for more details. To streamline the customs procedure, we maintain the right to notify customs about the value of goods enclosed in the packages. Consequently, customs authorities retain the right to inspect package contents. Please note that ComicsBed has no authority over this process.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
How secure is shopping in the Zakyz? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
I've not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. Zakyz unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
What exactly happens after ordering?
Once you have checked out your order, you should receive an e-mail from Stripe confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders As soon as Possible after our printing process. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “In Progress”, “Printing” or “Shipped”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR. Your bank will apply the corresponding conversation rate of the currency you choose.
How long does it take to ship my order?
After placing your order, the typical processing time for delivery is 3 to 7 days. As an on-demand print ecommerce company, we begin creating your order as soon as it’s received. This process involves printing and shipping, which is why a bit of time is needed.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page,.